CARIS is seeking an experienced and motivated Technical Support Consultant - Hydrography to join our Customer Services team.
The main tasks in this challenging multi faceted position will consist of a wide range of activities with an initial focus on providing support as well as training to our clients in the fields of hydrographic surveying, bathymetric data management and related area's. Furthermore involvement in the marketing and sales activities of CARIS including attending international conferences and exhibitions can become part of the position. The employee will play a key role as part of a dynamic international team working together on high-level spatial problem solving.
Build close working relationships with existing clients
Analyze current client systems, identify technical problems, formulate and demonstrate integrated solutions
Use and build industry knowledge to discover potential clients
Exude confidence and provide formal professional presentations
Provide onsite training and consulting for CARIS clients
Provide technical support for CARIS users
Degree in Hydrography, Geo-Science or Spatial Engineering
Knowledge of and experience with hydrographic surveying software is an asset, preferably in combination with Geographic Information Systems
Bilingual language capabilities, English/French, English/Spanish
Experience in working with the CARIS line of products
Capable of conducting high level consultancy and training
Highly organized and flexible person capable of adapting rapidly to changes in technology
Willingness to travel frequently to other countries, mostly for short periods
Experience in marine and/or hydrographic cartographic applications
Recognized interpersonal and communication skills
Terms of Employment Permanent, full-time
Wages and Benefits $42,000 to $55,000, 40 hours per week, medical benefits, dental benefits, disability benefits, life insurance benefits, RRSP benefits, vision care benefits. Compensation package is commensurate with qualifications and experience.
Location The successful candidate will be employed at CARIS’ global headquarters in Fredericton, New Brunswick. Frequent travel, at times with short notice, is required.
Contact Information 115 Waggoners Lane Fredericton, New Brunswick Canada E3B 2L4 (506) 458-8533 www.caris.com
Interested applicants should forward their resume and the names and contact information for three (3) professional references to firstname.lastname@example.org and include Reference: "Technical Support Consultant" within the subject line.
With over 35 years in the IT industry, CARIS is a worldwide leader in the development of geospatial software solutions. From our global headquarters in Fredericton, New Brunswick, CARIS develops and supports rigorous, technologically advanced geospatial software solutions for clients from over 85 countries around the world. Our sophisticated and diversified products find ready applications in the fields of land management, municipal planning, seafloor and ocean mapping and chart production.
CARIS has been proudly named 2011 New Brunswick Exporter of the Year. The Branham Group Inc. selected CARIS as one of the Top 250 Technology companies in Canada and by Atlantic Progress Magazine as one of the Top 101 Companies in Atlantic Canada. We have also been the recipients of numerous industry awards including four Knowledge Industry Recognition Awards (KIRA) awards.